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| As
you review the material
on this website/DVD,
we envision you will
take this to memory,
spread your knowledge
to others and put these
techniques into practice
in all that you do for
the YMCA. Membership
is everyone’s job!! |
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Building relationships
is a vital component
of our work, it’s
our core. It’s
the central theme that
is woven into all of
our programs. We challenge
you to get to know the
members and each other,
which is a first step
in building a sustaining
relationship that is
key to our success. |
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| Be
outgoing and curious
with members. Don’t
be shy. Get out there
and get to know the
members, ask them their
names, let them know
you are there to help
them, and make an effort
to introduce them to
other members and staff. |
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| Members
expect things to go
smoothly. The big test
is what we do when things
go wrong. If we are
able to solve problems
for members in an effective
manner, they will have
more faith and trust
in our abilities. Look
at problem solving as
an opportunity to make
a member happy. |
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